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Frequently Asked Questions
Frequently Asked Questions
("Contact Us" Info Below)
Q. How
do I get wholesale pricing for an item?
A. Wholesale pricing applies for purchases
of at least 5 or more or of an item. To arrange for wholesale pricing, please
contact us, using the Contact Us link above. If you are purchasing less than 5
pieces of an item, please use the website, as standard website pricing applies.
Q. How
do I know this is the right part for me?
A. Determining what exact part you'll need before placing
your order is very important. Don't assume since your laptop's model is
listed on the ad that the part will work in your laptop. It's also necessary to
match the part number printed on your part with one of the compatible part
numbers listed on the ad. And remember, the image shown in the photo shows what
you will be receiving, so make sure it looks like what you need.
Q.
How do I find the part number of the item I'm ordering so I can make sure it's
compatible with my existing part?
A. This can vary depending on the laptop brand you have as
well as the actual part you're looking at.
Generally
every part in a laptop has its own part number and should be replaced only with
the same part or a substitute part. To find the part number look for a sticker
on the part which may resemble some of the examples below.
Toshiba Laptop part numbers, for example, would be something like K000030830, A000004170, P000356780,
etc. Here
is an example of a Toshiba part number sticker:
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Whereas HP part numbers
would resemble this format: 498671-001, 388809-001,
512416-001, etc. Here is an example of an HP part number sticker:
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You will find variety like this between laptop brands, but you generally will
find a sticker with a number on it similar to what's pictured above.
Sometimes the part number may be printed directly on the part, rather than on a
sticker, so if you don't see a sticker, look for numbers printed on the part
itself.
Items like Hard drives, LCD screens, Batteries, etc. that were not manufactured
specifically for your laptop model,
usually have a manufacturer's number on them which you can also use to locate a
replacement.
Here is an example of a Hard drive manufacturer's number:
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Here is an example of a LCD screen manufacturer's number:
Here's is an example of a Battery manufacturer's number (top circle).
You will notice there is also an
HP part number printed at the bottom of the battery label, as well:
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If these examples and the information above don't seem to help you find the part
number, feel free to contact us and we can try to help you!
Q. I'm
concerned about making payments online. Who hosts your website? Is your website
and checkout secure?
A. We know the importance of peace of mind
while you're shopping online. Our website is hosted by ChannelAdvisor,
an industry leading inventory management company which processes all our online
checkouts. A
few of ChannelAdvisor's clients include Honda, Home Depot, Dell, Motorola, and
Office Depot. Their servers use Secure Sockets
Layer (SSL), so your personal information is never exposed. If
you're using PayPal to pay for your order, ChannelAdvisor will automatically
redirect you to www.paypal.com for
you to authorize your payment. This superior method of authorizing payments has
proven to be completely safe, and we have never encountered any problems.
Q. Will
I receive a discount on shipping charges if I order more than one item?
A. Yes! You will receive a discount on each
additional item's shipping charges as long as you pay for the items at the same
time. Just add all the items you wish to purchase to your shopping cart, and
then proceed to the checkout when your cart contains all the items you need. If
you pay for them separately, our software will recognize them as separate orders
and will be shipped separately.
Q. When
will my order be shipped?
A. We ship orders every day, Monday through
Friday, except on holidays, as we are closed on all major holidays. When your package is prepared for shipment at our
facility, we will send you a Shipment Confirmation email, containing your
tracking number. (If your package was shipped with USPS First Class Mail or USPS
Priority Mail, you will receive a Delivery Confirmation number rather than a
tracking number.)
Please note that FedEx does not count Saturday and Sunday as regular delivery days, whether shipping Ground or Next Day Air.
Q. What
happens if I miss my FedEx delivery?
A. If your package is shipped via FedEx, and they are not able to deliver the package to your
location, they will generally leave you a note so you are aware of the attempted
delivery, and make another delivery attempt the following business day. If they are still not able to deliver the package, it will
be returned to us.
Once we receive the returned package, we will notify you and give you the option
of canceling the order and receiving a refund (less shipping charges and restock
fee) or having the package reshipped to you, after shipping charges are paid.
For a smooth transaction, please check the tracking number that was emailed to
you at the time of shipment, and make sure you are available at the delivery
location to receive the package on the scheduled delivery date.
Q. What
happens if I miss my USPS delivery?
A. If your package is shipped via USPS
(United States Postal Service), and they are not able to deliver the package to
your location, they will generally leave you a note so you are aware of the
attempted delivery, and hold your package at the local Post Office for up to 30
days. As long as your package is still at the Post Office, you may stop by to
claim it. (You may need to show your identification before the package is
released to you.) If your package is unclaimed at the end of the holding period,
it will be returned to us. Once we receive the returned package, we will notify
you and give you the option of canceling the order and receiving a refund (less
shipping charges and restock fee) or having the package reshipped to you, after
shipping charges are paid. For a smooth transaction, please make sure you are
available at the delivery location to receive the package when it is delivered.
Q. I
received my order, but the part either doesn't work, or is the wrong part. What
do I do?
A. If you think the part you received is
defective, contact us right away so we can assist you. It is very important
that you provide us with the following information: Your order number or item
number for the order, the part number from your original part you are replacing,
along with an explanation of the problem
before
you installed the new part, and what happened
after
you installed the new part. As soon as we confirm the part we shipped is
defective, we will be glad to replace it for you. There are many variables
involved when something's not working properly, so it's important that you are
cooperative and provide us with the needed information so we can effectively
troubleshoot your problem and provide you with the best service possible.
If
you think the part you received is
not
the part you ordered, please
refer back to the ad for the item you purchased, and compare the item you
received with the item shown in the photo.
Then, in the order confirmation email you received after placing your order,
there will be a line stating the
Inventory SKU;
that code should appear on a white label on the packaging on the item you
received. If the item shown in the photo matches the item you
received, and the Inventory SKU listed in the confirmation email matches the
code printed on the white label on the product packaging, then you were shipped
the correct item, and you need to check to make sure you ordered the correct
part. If the information does
not
match up, and you are
certain
we shipped you a different item than what is pictured/described on the ad,
please contact us right away for assistance. Please provide your
order number or item number for the order, the Inventory SKU from the white
label on the product that you were shipped, and why the item you received is
different than what you need, and we will do our best to resolve the problem as
quickly as possible.
Q. Can
I return a part if I ordered the wrong one?
A. Of course. We don't want you to keep any
parts you don't need or can't use. Just make sure you contact us within the
warranty/return period stated on the ad for the part you purchased, and we'll
give you the necessary RMA information. A restock fee may apply.
Q. Can
I still return my part even though it's past the warranty/return period?
A. Each item purchased from VIVO TECHNOLOGY
comes with a return period of either 30, 60, or 90 days, depending on the item.
You are free to return the merchandise for a refund or replacement within the
return period, but not after it's over.
To contact us, please email us:
sales@vivotechnology.net
We try to answer all inquiries within 24
hours, during regular business hours, but please be patient, as sometimes it may
take a little longer to receive a reply, especially after the weekends or
holidays.
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